Point management tab allows you to search through your follower base using end users mobile number and assign them points.
To find end-users, you must use the entire and exact mobile number. You can only search for end-users who follow your channels.
Once the end-user has been found, you will have access to all actions that can give that end-user points through Activate Engagements tab. You can activate those actions by pressing activate on the right side of the action item from the list.
In addition, you can also choose to add point manually by clicking on “Add/Remove points”. Once clicked, you must specify which point type you use (e.g. add stamps from Stamp Loyalty) and enter the amount you would like to add or remove for that end user.
Example: To remove 5 points choose “points” from the drop-down, enter 5 and click on “Remove points”.
Through Activations History tab you will have access to the complete history of points that end-user has obtained in past and when it happened.
In this section, you can see all your created points. You can search point by its name through the search bar or filter them by date of creation. From this tab, you can also manage your point types. Point name appears throughout the end-user applications and represents your loyalty and coupon currency that end users must acquire to earn coupons.
Example 1: earn 5 stamps for free coffee.
Example 2: earn 15 more points for free GB.
Example 3: earn 1 more banana to get a discount.
Name your points
Enter the name for your points. Use a singular name, example: point, banana, coffee, coin, etc.
Use the catchy name to further your brand or different point names if you run more than one loyalty.
Set the validity of your points. From the moment end-user earns a point(s), how long will those point(s) be available for the user. After expiration, point balance will be reduced for expired points.
Point expiry notification
Enter a message that will be sent to the end-user (as an in-app notification and within your channel chat thread) once the points obtained by that end users are about to expire.
Example: Your points are about to expire in 3 days.
Point expiry reminder
Enter how many days before expiration will the Points expiry message from above be sent.