Chat types

Chat can be two-way only. If you decide to enable chat, your followers will receive the ability to send you messages and communicate with your customer care agents, send you attachments, etc.

Enable live chat

You can enable chat on the Chat tab.

Notice: once you enable chat you might start receiving many messages from your followers, especially if you have recently sent them a notification about free products, discounts or promotions. Finish necessary preparations (e.g. who will be responsible for responding to the end-users) before you open chat to your followers.

Chat statuses

Chats can be:

  • Active (customer care agent name displayed with blue colour stating active status)
  • Unanswered (waiting to be taken by any of the agents)
  • Finished (user received info and conversation has been closed by the shown customer care agent)